Thank you for using our customer service ticketing system. By accessing and using our service, you agree to be bound by the following terms and conditions. Please read them carefully.
1. Use of Service
Our ticketing system allows you to submit customer service requests (“tickets”) to our support team. After submission, you will receive updates on the status of your ticket via email and/or text message.
2. Information Collection and Use
In order to provide effective support, we collect some basic information when you submit a ticket. The information we collect may include, but is not limited to:
• Your name
• Email address
• Phone number
• Device or system information (when relevant)
This information is used solely for the purpose of assisting you with your support request and to improve the quality of service. We will handle your data in accordance with our Privacy Policy.
3. Consent to Electronic Communications
By submitting a ticket through our system, you consent to receive electronic communications from us. These communications may include, but are not limited to, ticket status updates, support responses, and other relevant notifications. Communications will be sent to the email address and/or phone number you provide during the submission process.
• Text Messaging: By providing your phone number, you agree to receive SMS/text updates related to your support ticket. Standard messaging rates may apply.
• Email Communication: By providing your email address, you agree to receive email notifications related to your support ticket.
You acknowledge that electronic communications sent to the contact details you provide will satisfy any legal requirements for written communication.
4. Remote Assistance
In certain cases, we may offer to initiate a remote assistance session to help resolve your issue more effectively. Remote assistance allows our support team to access your device or system remotely, with your permission.
• Consent Requirement: We will only initiate a remote assistance session with your explicit consent. Before starting any session, we will explain what actions will be taken, and you will have the opportunity to approve or decline the session.
• Security and Privacy: During a remote session, our team will only access the necessary parts of your system required to resolve the issue. All actions will be transparent, and you may terminate the session at any time.
5. Opting Out
If you prefer not to receive electronic communications, you have the right to opt out at any time. To opt out:
• For text messages, reply “STOP” to any text message you receive.
• For email notifications, click the “unsubscribe” link included in the email or contact our support team at [Insert Support Email].
Please note that opting out of electronic communications may limit our ability to provide timely updates regarding your ticket.
6. Privacy Policy
We are committed to protecting your privacy. Please review our Privacy Policy for information on how we collect, use, and protect your personal data.
7. Disclaimer of Warranties
Our ticketing system is provided on an “as is” and “as available” basis. We make no warranties or representations regarding the availability, reliability, or security of the system.
8. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any damages arising out of or in connection with your use of the ticketing system, including but not limited to direct, indirect, incidental, or consequential damages.
9. Modifications to the Terms
We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page with the updated effective date. Your continued use of the service constitutes acceptance of any such changes.
10. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of [Insert Jurisdiction].
By using our ticketing system, you agree to these terms.